Let's be honest — you probably ended up here because something unexpected showed up on your bank statement. Maybe you signed up for a trial, forgot about it, and got charged. Maybe you never even recognized the charge. Or maybe you clicked "cancel" three times and the charges kept coming anyway.

You're not alone. This is one of the most common problems in the adult industry. And it's fixable.

Step 1: Find Out What You're Actually Subscribed To

Before you can cancel anything, you need to know what you're dealing with. Pull up your bank or credit card statement and look for charges from names like Probiller, CCBill, Epoch, or SegPay — these are payment processors used by dozens of adult sites. The actual site name often doesn't appear directly.

  • Probiller → used by Brazzers, Reality Kings, Pornhub Premium, Mofos and most Aylo (formerly MindGeek) network sites
  • CCBill → used by hundreds of independent premium sites
  • Epoch → another common adult billing processor
  • SegPay → used by many mid-tier premium sites

Once you identify the processor, go directly to their website. All of them have a subscription management portal where you can see and cancel every active membership tied to your card.

Step 2: Cancel Directly Through the Site

If you know which site you subscribed to, log in and head to Settings → Subscriptions or Account → Billing. Look for "Cancel Membership" or "Turn off auto-renewal."

A few things to watch out for:

  • Some sites bury the cancel button under multiple confirmation screens — keep clicking
  • Always screenshot or save the cancellation confirmation
  • If you don't get a confirmation email within a few minutes, you probably haven't fully cancelled

No login? Check your original signup email for account credentials, or use the "forgot password" function with the email you signed up with.

Step 3: Cancel Through the Billing Processor Directly

This is the fastest route when you can't find the cancel option on the site itself.

  • CCBill: go to support.ccbill.com — log in with your email or subscription ID. Or call +1 (888) 596-9279, available 24/7
  • Epoch: go to epoch.com/find_purchase — enter your email or member ID from your original confirmation email
  • Probiller: go to probiller.com — manage memberships via login or card lookup
  • SegPay: go to cs.segpay.com — official consumer portal with live chat available

These portals exist precisely for situations like yours. Use them.

Step 4: Contact Customer Support

If the above steps didn't work, contact the site's support directly. Most legitimate premium sites have live chat or email support — use it. Be direct:

"I want to cancel my subscription immediately and confirm no further charges will be made. Please send me written confirmation."

Keep a record of every exchange. If they give you a hard time, you have documentation for the next step.

Step 5: Dispute the Charge (Chargeback)

If you've been charged for something you didn't authorize, or you cancelled and they kept billing you anyway, you have the right to dispute the charge with your bank. A chargeback is a credit or debit card charge forcibly reversed by your bank — the primary consumer protection tool against unauthorized or dishonest billing.

Here's how to do it:

  • Call the number on the back of your card or log into your bank's app
  • Find the transaction and select "Dispute this charge"
  • Select the reason: "Unauthorized charge" or "Cancelled subscription, still being billed"
  • Provide your cancellation confirmation if you have it

Studies show that the vast majority of credit card disputes are resolved in the cardholder's favor. Don't be afraid to use this option — it exists for exactly this reason. Important: you typically have 60 to 120 days from the charge to initiate a chargeback. Don't sit on this.

Step 6: Dispute Through PayPal

If you paid via PayPal, log in and go to Activity → find the transaction → Dispute this purchase. PayPal's resolution center handles these cases quickly and generally sides with buyers on unauthorized subscription charges. Open the dispute within 180 days of the transaction.

How to Make Sure This Never Happens Again

The single most effective thing you can do before subscribing to any premium adult site is use a virtual card. Services like Revolut (available globally including the US) let you generate a disposable card number that refreshes after every transaction — meaning a site literally cannot charge you again even if they wanted to. Privacy.com is a US-only alternative with similar features including per-merchant spending limits.

We've written a full guide on this: How Adult Sites Rob You With Cross-Sells — And How to Stop Them.

One Last Thing

At pornsites.reviews, every site we review includes a clear note on whether it uses cross-sells or aggressive billing practices. Before you subscribe to anything, check our reviews first — it could save you this entire headache.